Responsible Gaming
at beeti baji

beeti baji was built for players across Bangladesh who enjoy online casino games and sports betting as a form of entertainment. We believe that gambling, when approached responsibly, is a perfectly legitimate leisure activity enjoyed by millions of adults. However, we are equally aware that for a small proportion of players, gambling can develop into a harmful pattern that negatively affects personal finances, mental health, relationships, and professional life.

Our responsible gaming programme exists to prevent harm before it occurs and to provide effective support when it does. This programme is not a legal formality — it reflects the genuine values of everyone at beeti baji. We invest continuously in detection technology that identifies potentially harmful gambling patterns early, in staff training so our support agents can respond to vulnerable players with empathy and competence, and in platform tools that give every player meaningful, real-time control over their gambling activity.

beeti baji operates on the principle that player wellbeing and commercial success are not in conflict. A player who feels safe, in control, and respected is a player who enjoys the platform and returns because they want to — not because they feel compelled. That is the only kind of player relationship we are interested in building.

Every feature described in this Responsible Gaming policy is available to all registered beeti baji players at no cost and without any barrier. To access your responsible gaming tools, log in to your account and navigate to Account Settings > Responsible Gaming, or contact our support team directly at any time.

When you create an account at beeti baji, you declare that you are at least 18 years of age. We take this declaration seriously and enforce it through a mandatory Know Your Customer (KYC) verification process. Before any withdrawal can be processed, you must provide government-issued identity documentation confirming your full name and date of birth — accepted documents include the Bangladesh National Identity Card (NID) and a valid passport.

If our system or support team has reason to suspect that an account is held by a person under the age of 18, the account will be suspended immediately pending identity verification. Any funds deposited by an underage player will be returned in full (minus any bonuses claimed) and the account will be permanently closed.

Protecting minors in your household: If you share a device or internet connection with anyone under the age of 18, we strongly encourage you to take the following precautions:

• Never share your beeti baji login credentials with any other person.
• Always log out of your beeti baji account when you have finished playing.
• Consider enabling parental control software on shared devices to restrict access to gambling websites.
• Keep payment details, banking apps (including bKash, Nagad, and Rocket), and mobile devices secure and out of reach of children.

A range of parental control tools are available for Bangladeshi internet users. Internet service providers and mobile operators including Grameenphone, Robi, Banglalink, and Teletalk offer family-safe browsing settings — contact your provider for details.

Problem gambling is not always easy to recognise, especially in the early stages. Many people who develop a gambling problem continue to function normally in daily life for some time before the signs become apparent. Awareness is the first and most important step toward getting help.

The following self-assessment questions are adapted from internationally recognised screening tools used by gambling support organisations. If you answer "yes" to two or more of these questions, we encourage you to use our player tools or contact our support team for a confidential conversation.

beeti baji provides a comprehensive suite of responsible gaming tools that are available to every registered player at any time. These tools are designed to put you in direct, immediate control of how, when, and how much you gamble. You do not need to speak to anyone to activate most of these tools — they are accessible directly in your account settings panel.

Self-exclusion is available to any beeti baji player who feels that they need a more substantial break from gambling than a standard time-out provides. The programme is designed for players who recognise that short-term restrictions have not been sufficient to address their gambling behaviour and who need a firm, irrevocable commitment to stop.

Available self-exclusion periods:

• 6 months — suitable for players experiencing a difficult period who need a meaningful break while leaving open the possibility of returning.
• 1 year — recommended by most responsible gaming specialists as a minimum period for players exhibiting signs of problem gambling.
• 3 years — for players who require a longer-term commitment to address deeply ingrained gambling habits.
• Permanent exclusion — a lifetime ban on your account, with no possibility of reopening. This option is available to any player who wishes to exclude permanently, and beeti baji will honour it without question.

What happens during self-exclusion:

• Your account is immediately and completely suspended — you cannot log in, place bets, or make deposits.
• All pending withdrawals of funds legitimately won before the exclusion are processed normally — your money is not withheld.
• Your account is removed from all promotional mailing lists and you will not receive any bonus or marketing communications during the exclusion period.
• Any remaining balance above the minimum withdrawal threshold will be paid out to you via your registered bKash, Nagad, or Rocket account.
• At the end of a time-limited self-exclusion period (6 months, 1 year, or 3 years), you must actively request reactivation. The account is not reopened automatically. A minimum 7-day reflection period applies before reactivation is processed.

How to activate self-exclusion: Log in to your beeti baji account and navigate to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team by email or live chat and request self-exclusion. We will action the request within 24 hours of verification and send you a written confirmation. There is no charge for self-exclusion.

If gambling has become a problem for you or for someone you care about, you do not have to face it alone. beeti baji's support team is always your first point of contact — but we also recognise that independent, specialist support from organisations outside the gambling industry can be valuable for many people.

The following types of support are available to players in Bangladesh and internationally:

• beeti baji Support Team: Our dedicated responsible gaming team is available 24/7 via live chat and email. We can activate any player protection tool on your behalf, discuss your options, and refer you to specialist support if needed. Contact us at [email protected].
• National Mental Health Helpline (Bangladesh): The Kaan Pete Roi helpline and mental health NGOs operating in Dhaka, Chittagong, Sylhet, and other major cities offer confidential counselling services for individuals experiencing gambling-related anxiety, depression, or financial stress. Contact your local health authority for referral details.
• Gamblers Anonymous (GA): GA is an international peer support fellowship for individuals who recognise that gambling has become unmanageable in their lives. Online meetings are accessible from anywhere in Bangladesh with an internet connection.
• Financial counselling services: If gambling has caused significant financial difficulty, organisations providing free debt counselling and financial planning support can assist you in stabilising your situation. Your local bank (including Dutch-Bangla Bank, City Bank, BRAC Bank, or Islami Bank) may also have welfare programmes available.
• GamCare: GamCare is an internationally recognised charitable organisation providing support, information, and advice to anyone experiencing harm from gambling. Their online resources (gamcare.org.uk) are freely accessible from Bangladesh.

For the majority of players, gambling remains a fun and controlled form of entertainment. The following practical guidelines help ensure it stays that way. These tips are equally relevant whether you are a new player or a long-standing member of the beeti baji community.

• Set a budget before you start. Decide in advance how much money you are comfortable spending during a session — and treat it as the cost of entertainment, not an investment. Use beeti baji's deposit and loss limit tools to enforce this budget automatically.
• Never chase losses. If you have reached your session budget, stop. Chasing losses with larger bets is the single most common pathway from recreational gambling to problem gambling. Accept that losses are a normal part of gambling and move on.
• Keep track of time. It is easy to lose track of how long you have been playing, especially during engaging casino sessions or live cricket betting. Use beeti baji's session time reminders to keep your sessions within a healthy timeframe.
• Gamble only with disposable income. Never use money allocated to rent, food, household bills, Eid savings, or family obligations. Deposits via bKash, Nagad, and Rocket should come exclusively from personal entertainment funds.
• Take regular breaks. Step away from the screen regularly during longer sessions. Use the time to reassess how you are feeling — if you are playing out of frustration, stress, or boredom rather than enjoyment, it is a good moment to stop.
• Do not gamble under emotional pressure. Gambling while anxious, depressed, grieving, or under the influence of alcohol or substances significantly increases the risk of poor decision-making and financial harm. Wait until you are calm and clearheaded.
• Treat it as entertainment, not income. Gambling outcomes are determined by random number generators and probability. There is no guaranteed winning strategy. Approach every session with the expectation that you may lose your session budget — if you win, consider it a pleasant bonus.
• Balance gambling with other activities. Ensure that gambling is just one of many leisure activities in your life. Spending time with family, enjoying sport, pursuing hobbies, and socialising are all important parts of a well-rounded lifestyle that keeps gambling in healthy perspective.
• Be honest with yourself. Periodically review your activity statement in your beeti baji account. Look honestly at your net win/loss figures and time spent. If the numbers surprise or concern you, that is important information — act on it.

Our responsible gaming support team is available every day of the year, around the clock, including during Eid, Pohela Boishakh, Victory Day, and all Bangladeshi public holidays. There is no waiting period and no appointment needed — simply reach out through any of the channels below.

All responsible gaming enquiries are handled by trained staff members and are treated with complete confidentiality. We will never share details of a responsible gaming conversation with third parties, and it will have no negative effect on your account standing.